Dale Carnegie II: "Six Ways to Make People Like You"

In honor of what would have been my father's 96 birthday on October 30, my daughter Sophie are reading his second favorite book (after the Bible), Dale Carnegie's, How to Win Friends and Influence People. Here is my post on Part I.

Part II of is titled, Six Ways to Make People Like You.
Chapter 1: "Do This and You'll Be Welcome Anywhere"

• "It is the individual who is not interested in his fellow men [and women] who has the greatest difficulties in life and provides the greatest injury to others. It is from such individuals that all human failures spring." Alfred Adler (52-53)
• "We are interested in people who are interested in us." Publilius Syrus (61)
• "Become genuinely interested in other people" (62).

Chapter 2: "A Simple Way to Make a Good First Impression"

• "Smile" (70).
• "Happiness doesn't depend on outward conditions. It depends on inner conditions" (67... reminds me of Victor Frankl)
• "The expression one wears on one's face is far more important than the clothes one wears on one's back" (63).
• "Smile when talking on the phone" (65).
• "Action and feeling go together... by regulating the action... we can indirectly regulate the feeling" (William James). To put it the way one of my students once did, "Motion brings emotion."
• "Nobody needs a smile so much as those who have none left to give" (70). Anon

Chapter 3: "If You Don't Do This, You Are Headed for Trouble"

• The bottom line of this chapter is, "Remember that a person's name is to that person the sweetest and most important sound in any language" (79).
• It seems like my Dad may have talked to me about this sometime, the importance of remembering people's names. I've certainly absorbed it from somewhere. I'll say that my skills at the big picture carry a price on these sorts of unattached details. I remember things in connection to other things. Nevertheless, it is important and I work hard to remember names. I need to work harder.
• "One of the first lessons a politician learns is this: 'To recall a voter's name is statesmanship. To forget it is oblivion'" (77).
• You can extend this to the personal touch. I hear that Jim Barnes would sit throughout certain meanings signing letters to donors. I know President Mullen of Houghton sends personal notes to prospective students. Our online advisor sends not only personal notes and tea to each student, but meets with every online student one-on-one and knows their individual names and situations in detail.

Chapter 4: "An Easy Way to Become a Good Conversationalist"

• "Be a good listener" (88).
• "People who talk only of themselves think only of themselves" (88).
• "Listening is one of the highest compliments we can pay anyone" (81).
• "The ability to listen seems rarer than almost any other good trait" Isaac Marcosson

Chapter 5: "How to Interest People"

• "The royal road to a person's heart is to talk about the things he or she treasures most" (89).

Chapter 6: "How to Make People Like You Instantly"

• Do unto others as you would have them do unto you. "Let's obey the Golden Rule" (96).
• "Always make the other person feel important" (95)... "and do it sincerely" (105).
• "The life of many a person could probably be changed if only someone would make him [or her] feel important" (98).